What our clients say
Customer testimonials
At Aston Vaughan we know it‘s vital to deliver excellent customer service – each and every time. Professional empathy, industry knowledge and meticulous attention to detail make us super-easy to do business with.
We are always delighted to receive great feedback from our clients.
Here are some comments from those we have worked with. Get in touch for more information on how we could help you.
Working with David is always a pleasure, he really is fantastic. He’s very professional and knowledgable, attentive and most of all, understanding. We have bought and sold through him several times and he always makes the process as smooth as possible. What’s more, he genuinely cares you get the result that’s best for you
Recently sold my property through David Vaughan, would never sell through anyone else in the future, he’s extremely knowledgeable , professional and friendly and has a vast network of clients across the Brighton and Hove area. First class estate agent you can trust implicitly
I have known David Vaughan for several years, I would be happy to recommend him as a hard-working property professional who is constantly striving for the best result for his clients, he certainly exceeds all expectations
He has a proven track record in selling all manner of properties, Over the years lots of clients have gone back to David as they are confident in his ability to deliver for them. So, when choosing your agent, you really need to seriously consider David”
David is extremely reliable, professional and has always worked hard to get me the best price. I can’t recommend him enough. If you’re looking for someone who knows Brighton & Hove like the back of his hand, definitely use David Vaughan
Talitha managed the transition of an occupied property, which we acquired for redevelopment, to obtain vacant possession. This was done in a very professional, timely and sympathetic fashion during the difficult Covid lock down. I would thoroughly recommend Aston Vaughan’s services!
A great property management company who really take care of each property. Being a multi landlord I have used a number of other agencies in Brighton and Hove in past, I normally don’t write reviews but I can honestly say the service I have received from Talitha and her team has been first class. If there has been any issues they have been dealt with promptly. I would highly recommend
I have worked with the team at Aston Vaughan for over 5 years and throughout this time I have been nothing but delighted with the service provided. The team is led by Talitha Burgess, whose depth of knowledge and experience is unmatched. She is also very friendly.
Lettings are fast and painless. Day to day management is effortless & cost effective, due to a combination of the experience of Tracy Adam’s and the care and diligence she applies to all issues that need addressing.
Pricing is reasonable and transparent. I thoroughly recommend Aston Vaughan to anyone in need of a hassle free, cost effective and totally inclusive property management service
I have used Aston Vaughan for many years now, for both finding tenants and managing my properties. Talitha and the team run a tight ship, are exceptionally professionals and courteous and I have found their service to be nothing short of excellent. The care they offer both the landlord and the tenants is as good as one will find locally. I cannot recommend them highly enough.
Great service all round from the Aston Vaughan letting and management team for the many years we have worked together. As a managing agent very much on top of the day-to-day of property management, I cannot recommend them enough. A well-deserved 5-stars
How quickly will you evict my tenants if they don’t pay the rent?
This is the most commonly asked question, so we’ll address it upfront in our FAQs list:
Firstly, Aston Vaughan Lettings works strictly to current housing legislation, as well as to ARLA’s codes of conduct.
Should your tenants breach their agreement and we’re unable to restore the landlord-tenant relationship (for whatever reason), you may choose to serve notice to end the agreement. However, this can be a complicated process if:
- Your tenants don’t agree with your reasons, or
- They’re unable to leave
In this instance, you may need to consult a solicitor to handle an eviction.
NB: In our experience, tenant evictions are very rare. Due to our robust scrutiny and referencing prior to moving forward to contract, the risk is very low. For further reassurance, you may wish to speak to your Property Manager regarding the number of evictions currently in process; we’re glad to report that the answer is usually “zero”.
How much does Aston Vaughan Lettings charge?
This will depend on the package you select from us, for example:
- Tenant find service
- Full property management service
- A bespoke package (for example, some or all of the above)
In brief, our fees range from a one-off fixed introduction charge of approximately 2 weeks rent, to 10% for a full management service, plus VAT. We tailor our packages to suit you, fair fees not inflated fees Read more details in our Terms of Business. Why not ask us for a quote?
When do I get paid?
Aston Vaughan Lettings will pay you when your tenants’ rent falls due, as per your tenancy agreement. We would ask that you allow 7 working days for the rent to clear from this date. In the case of rental arrears, we process transactions every working day and will report any issues in real time. With late payments, we’ll alert you after 7 days, together with details of any action already taken, as well as our suggestions on how best to proceed
Regarding marketing my property, what sites are you on?
We will advertise your property on all the major portals, such as Rightmove, Zoopla and Prime Location as standard. If you have an HMO suitable for students, Aston Vaughan Lettings will also market the property on specialist sites such as www.unihomes.co.uk, www.sturents.com and, by invitation only, on the private university website forums. All properties are marketed to elicit the maximum and most effective responses to attract the best applicants – at no extra charge.
What credit checks to you do on tenants? Do I get a copy of the checks?
To answer your second question first: yes, you will get a copy of the credit checks we carry out on your would-be tenants. Referencing and credit checking are a major factor in ensuring that the people to whom you rent your property will be reliable and respectful tenants. As such, we take this part of the process very seriously, not least with the following processes:
- Credit check
- Linked address, identify and fraud information
- CCJs, Decrees and other court information
- Right to Rent check and advice
- Affordability Rating
- Previous landlord reference
- Income and employment check
We also offer the above checking procedures for guarantors.
How do my tenants get help if there’s a problem out of hours?
If something happens that we’d consider an emergency, or that could worsen or incur costs if left unattended (for example a leak or a flood), Aston Vaughan Lettings offers your tenants a 24/7 call service. They will be able to contact an on-call agent via our office number who will ensure that swift, appropriate action is taken to:
- Ensure the occupants’ safety, and/or
- Limit further damage until a decision on a longer-term solution can be made within working hours.
General, Non-Urgent Issues Your tenants can log these via the same number, with appropriate action taken during office hours. Contact Agreements You can specify out-of-hours action in your Terms of Business. Although Aston Vaughan Lettings will not contact you outside office hours, you are welcome to provide your tenants with additional or alternative contact arrangements. Allowing for this, do rest assured that there are very few instances when you will be disturbed out-of-hours.
Regarding repairs, can I use my own tradespeople or suppliers to keep costs down? Also, my I check out what needs doing myself?
Aston Vaughan Lettings will be happy to work with your existing contractors; these are established partnerships and of course, worth hanging onto! You can confirm this arrangement in your Terms of Business; however, we would insist that they’re fully qualified and that they have the relevant insurance. You’re welcome to inspect any work that needs doing at the property, although in most cases we’ll do this on your behalf. Should the repairs require specialist remedial work we may insist on a qualified contractor. Do feel free to discuss these issues with your Property Manager. Aston Vaughan Lettings maintains excellent working relationships with trusted, qualified tradespeople. Not only are they fully insured, they offer a courteous, competitive and reliable service. We will always ensure that you see a copy of all quotes for your approval, as well as copies of invoices on completion.
